Our Privacy Commitment
At Casino Verde, your privacy is not an afterthought — it is central to how we operate. We are firmly committed to safeguarding every piece of personal and financial information you share with us. This Casino Verde privacy policy explains clearly and honestly what data we collect, why we collect it, and how it is handled. We encourage you to read it in full so you can feel confident about the way your information is managed.
The Information We Collect
We collect information at several stages of your journey with us, starting from the moment you create an account. During registration, you will be asked to provide the following details:
- Full name
- Email address
- Password
- Phone number
- Home address
This information is necessary to set up and maintain your account securely. Beyond the initial sign-up, we are also required by law to verify the identity of our players. As part of our Know Your Customer (KYC) process, we may request supporting documents to confirm the details you have provided. This is a standard compliance measure across licensed online casinos and is not unique to Casino Verde.
We also collect financial data when you make deposits or request withdrawals. The payment methods available on our platform — including Visa and Mastercard bank cards, Jeton e-wallet, and bank transfer — each require certain transactional details to process your funds accurately and securely. This data is used solely for the purposes described in this policy and is never retained beyond what is necessary.
Additionally, we may collect technical information such as your device type, browser, and IP address to support account security and improve platform performance.
How We Use Your Data
The data we collect serves specific, clearly defined purposes. We do not use your information in ways you would not reasonably expect. The primary reasons we process your personal data are as follows:
- Account management: To create, maintain, and administer your Casino Verde account, including verifying your identity and managing your preferences.
- Transaction processing: To handle deposits and withdrawals accurately through your chosen payment method, and to resolve any payment-related queries.
- Fraud prevention and security: To monitor account activity for suspicious behaviour, protect against unauthorised access, and maintain the integrity of our platform.
- Legal and regulatory compliance: To fulfil our obligations under the terms of our operating licence and applicable Anti-Money Laundering (AML) legislation.
We may also use your contact details to send you relevant updates, promotional offers, or service notifications. If you would prefer not to receive marketing communications, you can opt out at any time through your account settings or by getting in touch with our team. We respect that preference fully and will act on it promptly.
We process your data only where there is a lawful basis to do so — whether that is your consent, the performance of a contract, or a legal obligation we are required to meet.
Data Sharing & Third Parties
We want to be completely transparent on this point: Casino Verde does not sell your personal data to any third party. That is not something we do, and it is not something we will ever do.
There are, however, limited circumstances in which we share data with trusted partners who are essential to the running of our platform. These include:
- Game providers: The studios and software suppliers whose games appear on our platform may receive limited technical data necessary to deliver a functional gaming experience.
- Payment processors: When you deposit or withdraw funds using Visa, Mastercard, Jeton, or bank transfer, the relevant payment processor receives the transactional data required to complete your request.
- Regulatory and licensing bodies: As a casino operating under a licence issued through Invicta Networks in Curaçao, we may be required to share certain account or transactional data with regulatory authorities upon request.
All third parties we work with are contractually bound to handle your data responsibly and to use it only for the specific purpose for which it was shared. We do not grant them permission to use your data for their own marketing or unrelated purposes.
Data Security & Retention
We take the security of your data seriously and have put appropriate technical measures in place to protect it. Our platform uses SSL (Secure Socket Layer) encryption to ensure that data transmitted between your browser and our servers remains private and cannot be intercepted. Our servers are maintained with industry-standard security protocols to guard against unauthorised access, alteration, or loss of data.
Despite these measures, no online system can be guaranteed as entirely immune to risk. We continually review and update our security practices to address emerging threats and maintain a safe environment for our players.
In terms of how long we keep your data: we retain personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Our obligations under AML legislation and the conditions of our Curaçao licence mean that certain records must be kept for a defined period even after an account is closed. Once those retention periods have elapsed, your data is securely deleted or anonymised.
If you have questions about our data retention practices, you are welcome to contact our support team for further clarification.
Your Privacy Rights & How to Reach Us
You have rights in relation to the personal data we hold about you. Subject to applicable legal limitations, these include:
- The right to access the personal data we hold about you
- The right to correct any inaccurate or incomplete information
- The right to request deletion of your data, where no legal obligation requires us to retain it
- The right to withdraw consent to marketing communications at any time
We will always do our best to respond to privacy-related requests in a timely and straightforward manner. Please be aware that certain requests may be subject to legal constraints — for instance, we cannot delete data that we are required to retain under AML or licensing regulations.
If you wish to exercise any of the above rights, or if you have a concern about how your data is being handled, please reach out to our privacy team directly through your account settings or via our customer support channels. We treat all data-related enquiries with care and will acknowledge your request as quickly as we are able.
We may update this Casino Verde data protection policy from time to time to reflect changes in our practices or legal requirements. When we do, we will notify you through appropriate channels. Continued use of our platform following any update will constitute your acknowledgement of the revised policy.